A Legacy of Excellence.
From Korea’s largest BPO to Asia’s premier multilingual CX hub.
Building the Standard for Modern Engagement.
Founded in 1999, UBASE emerged as a pioneer in the South Korean outsourcing industry, rapidly growing to become the nation’s largest BPO and AI Contact Center (AICC) provider. With over 11,000 employees and a dominant market share, the group established a blueprint for high-fidelity service built on a foundation of "Good People, Good Company".
In 2017, U BASE Asia was established in Kuala Lumpur, Malaysia, to serve as the multilingual heart of our global operations. Located in the prestigious Menara KEN, TTDI, this hub combines Korea's rigorous technical standards with the diverse, native-level talent required to support the world’s most ambitious brands across 15+ Asian and global languages.
Group Stats & Milestones
- Founded: 1999 (Korea) / 2017 (Malaysia)
- Global Seats: 27,400+ Total Capacity
- Languages: 15+ Native Proficiencies
- Certifications: ISO 27001, ISO 18295, & MD Status
- Credit Rating: AA- Stable (UBASE Group)
The "Good" Philosophy
Good People
Hiring for empathy and cultural nuance, ensuring our specialists are an extension of your brand.
Good Company
A workplace that integrates into lifestyle, providing the stability of Korea's largest CX infrastructure.
Good News
The ultimate result of our efforts: consistent, high-quality outcomes for our partners and their customers.